Reference

surgawin88 Privacy Policy for Your Account

Our Privacy Policy explains how surgawin88 handles the account details, device signals and wallet records connected with your access.

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surgawin88 surgawin88 Privacy Policy for Your Account
CONTACT ROUTES

Where to Ask About Privacy Policy

A clear contact path helps when a privacy question appears beside a login or wallet status issue. Use the account support route shown on our site and include your registered phone details without sending a password or wallet PIN. We use the request to locate the relevant record, confirm that you are the account holder and reply with the next practical step.

Team online

Account support

Ask how your account details are used, which verification record is connected with your profile and what evidence we need before discussing private account data.

Wallet status

For DANA, OVO, GoPay or QRIS questions, share the transaction reference and date rather than a PIN. We can check the privacy record linked to that status.

Correction request

Tell us which account field appears wrong and why. After account verification, we can assess the requested change and explain any record that must remain for legal or security reasons.

HANDLING DETAILS

What We Do With Your Personal Data

Privacy work follows the account steps you can see: phone verification, sign-in, wallet status checks and security review.

Account data

We use your registration details and verified phone reference to recognise the account you ask us to service. Please keep those details current so a privacy request can be matched correctly.

Device signals

A mobile browser or desktop session may provide device type, browser version, login time and security events. These signals help us identify unusual access without reading unrelated content on your device.

Cookie choices

Cookies can keep a session working and help us understand account navigation. You can manage browser cookie settings, although disabling required cookies may interrupt sign-in or the path to your account.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity may leave a reference, amount status and timestamp. We use these details to match your account question, not your wallet PIN.

Security controls

Phone verification and sign-in checks help protect private account details. Never send us your password, one-time code or wallet PIN; our support route does not need those secrets to assess a request.

Retention and changes

We keep records only for the stated account, security, dispute or legal purpose, then assess removal or restriction. Contact us with a specific change request and we will explain the result after verification.

Privacy Policy Answers for Indonesia

These Privacy Policy answers cover the searches we expect before you open an account: what we collect, how wallet records are used, how mobile access is handled and how you can contact us. If your question concerns a specific transaction, include its reference while keeping passwords and PINs private.

It covers account details, phone verification, device signals, cookies, security events and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

Phone verification helps us match a privacy request with the correct account and protect account access. We may ask for confirmation before discussing stored details, but never ask for your password or wallet PIN.

Yes. When you sign in through a mobile browser, we may record device type, browser details, session time and security events needed to keep the account path protected.

We use payment references, status details and timestamps to match an account question or investigate a transaction path. We do not need your DANA or QRIS PIN for that check.

Yes. Contact the account support route, describe the data request clearly and complete account verification. We will explain what can be provided, corrected or retained for security or legal reasons.

Retention varies by the record’s purpose, account status, security needs and applicable legal duties. The Privacy Policy does not promise one period for every record, so ask us about the specific data involved.

The policy is written for Indonesian account access, while eligibility and certain data requests depend on local law. Contact us if your location creates a specific privacy or access question.